Responsibilities:
Continuously monitor network performance, servers, and applications using specialized tools
Detect, troubleshoot, and respond to incidents in real-time to minimize downtime
Identify potential issues before they escalate into critical problems
Diagnose and resolve network, hardware, and software issues promptly
Coordinate with other technical teams to escalate complex issues and ensure resolution
Document troubleshooting steps and solutions for future reference
Collaborate with different IT teams, vendors, and third-party service providers to resolve issues
Communicate incident status and resolutions to relevant stakeholders
Maintain detailed documentation of network performance, issues, incidents, and resolutions
Generate reports on system performance, incidents, and downtime for management review
Ensure incident logs are up-to-date and adhere to company policies
Work in shifts (24/7 rotation) to ensure constant monitoring and quick response to incidents
Be available for on-call duties and emergency interventions when necessary
1-3 Years of Experience in Network or Systems Support and Hands-on experience in network monitoring, troubleshooting, and maintenance. This includes experience with network monitoring tools (e.g., Zabbix, Prometheus, Grafana, …) and working in a 24/7 operational environment
Familiarity with managing operating systems, particularly Linux/Unix
Experience using NOC tools such as Zabbix, Grafana for monitoring and performance analysis
Understanding of how to set up alerts, reports, and dashboards for real-time system and network status updates
Previous experience in working rotating shifts, including nights, weekends, and holidays to ensure network uptime and reliability
Vouchers for Vacations, Gym, Therapy Sessions
Complementary Insurance
Educational platform of advanced courses
Snappfood’s Discount codes
Loans
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